Kansai Area – Important Numbers

Feb 13, 2024

Kansai Area – Important Numbers





Relo Japan K.K. – Kobe Office 078-325-3650 Mon-Fri (excluding weekends/National Holidays) 9:00-18:00
SMBC Prestia Customer Service Desk 0120-110-330 (Toll-Free)
046-401-2100 (In Japan – charges apply)
+81-46-401-2100 (From overseas – charges apply)
10:00-17:00, 365 days a year (excluding Dec 30 – Jan 3) 
Sumitomo Bank Credit Card Service Desk 0120-498-012 (Gold Card)
0120-210-085 (Platinum Card)
10:00-17:00, 365 days a year (excluding Dec 30 – Jan 3)
This is the correct Service Desk to contact for any issues/queries regarding your Credit Card if you received your Credit Card at SMBC Prestia.
※ English support cannot be guaranted via this line. 
JP Post English Customer Service 0570-046-111 (In Japan only) Daily 8:00-21:00
Sagawa Transport English Redelivery 050-3032-9151 Mon-Fri (excluding weekends/National Holidays) 9:00-18:00
Yamato English Redelivery 0120-17-9625 Daily 9:00-18:00
Tokio Marine 24-Hour Claim Line
(Car Insurance)
  • Please press “1” to report a car accident,”2″ if you are in need of any support concerning car troubles.
  • You will need your policy number.
  • Please note that the automatic voice messages are in Japanese, but you will be connected to an English-speaking interpreter in a 3-way call with the Claim Line.
 JapanETCCard   046-874-7156 (In Japan)
+81-46-874-7156 (From overseas)
Mon-Fri (excluding weekends/National Holidays) 9:00-17:00
JCOM English Support Line 0120-999-000 Daily 9:00-18:00


Disclaimer: Relo Japan assumes no responsibility or liability for any changes in the phone numbers and service information.

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